Frequently Asked Questions
In case you have some questions, please check the frequently asked questions below. If you don't find the answer to your question, you can always contact us.
Question: Can my diving mask get damaged from using SeeDeep glasses?
Answer: No, our glasses are designed with soft silicone pads on the backside to protect your diving mask from any potential damage. Rest assured that your diving gear is safe and secure when using SeeDeep glasses.
Question: Does the prescription of SeeDeep glasses change underwater?
Answer: Yes, the strength may be slightly more effective underwater. We recommend selecting a strength that is lower than what you normally use above water. For instance, if you usually wear glasses with a strength of +1, we recommend choosing a strength of +0.5 for underwater use. This will ensure that you can see the underwater world with maximum clarity and precision.
Question: Can the material of SeeDeep glasses get rusty or scratched?
Answer: No, our glasses are made from highly durable materials that can withstand harsh saltwater conditions. Our lenses are crafted from robust polycarbonate with an anti-scratch coating. We also offer options such as stainless steel 316L and titanium, which provide long-lasting durability. For those on a budget, we have hard-anodized aluminum that offers excellent protection for aluminum parts. However, please note that if the aluminium gets scratched, it could degrade over time due to exposure to saltwater. Rest assured that we prioritize the use of materials that offer the highest levels of performance and longevity for our customers.
Question: Can I adjust the strap of SeeDeep glasses to fit my head?
Answer: Yes, our glasses come with an adjustable strap that can be easily customized to fit your head size and personal preferences. This ensures a secure and comfortable fit for every dive, allowing you to fully enjoy the underwater world with clear vision.
Question: Can I return SeeDeep glasses if I am not satisfied with my purchase?
Answer: We strive to provide our customers with the best possible product and service. Each pair of glasses undergoes a thorough quality check before being shipped out to ensure maximum satisfaction. In the unlikely event that there is a problem with your glasses, please contact us via email with a description of the issue and include a few pictures. However, please note that we cannot accept returns for glasses with an incorrect strength. We advise choosing a strength that is half a diopter lower than what is typically recommended, and when in doubt, opting for a lower strength rather than a lower one. Our goal is to ensure that our customers have a comfortable and clear underwater experience with SeeDeep glasses.
Question: Is there a warranty for SeeDeep glasses?
Answer: Yes, we provide a warranty for our glasses. Please refer to our general terms and conditions for specific details on our warranty policy. Our goal is to ensure that our customers are satisfied with their purchase and that they can enjoy the underwater world with clear vision and peace of mind.
Question: How do I know if SeeDeep glasses will fit my diving mask?
Answer: Our glasses are specifically designed to fit a variety of mask types and models. We take pride in ensuring that our glasses are compatible with many different masks on the market. If you have any concerns about compatibility, please feel free to contact us for assistance. We are happy to provide guidance and support to ensure that you have a comfortable and clear underwater experience with SeeDeep glasses.
Question: To which countries do you deliver SeeDeep glasses?
Answer: We offer worldwide shipping for SeeDeep glasses, although some limitations may apply based on the availability of shipping carriers in certain areas. Please contact us for more information regarding shipping to your specific location.
Question: How long does it take for SeeDeep glasses to be shipped?
Answer: Once an order is placed, we typically ship the glasses within 14 days. This allows us time to ensure that the glasses are carefully crafted and inspected before being sent out for delivery. Please note that shipping times may vary depending on your location and shipping method chosen. If you have any questions or concerns about shipping times, please don't hesitate to contact us for more information.