FAQ
Frequently Asked Questions
In case you have some questions, please check the frequently asked questions below. If you don't find the answer to your question, you can always contact us.
Question: Can my diving mask get damaged from using SeeDeep glasses?
Answer: No, our glasses are designed with soft silicone pads on the backside to protect your diving mask from any potential damage. Rest assured that your diving gear is safe and secure when using SeeDeep glasses.
Question: Does the prescription of SeeDeep glasses change underwater?
Answer: Yes, the strength may be slightly more effective underwater. We still recommend to select the same strength that you have above water. This will ensure that you can see the underwater world with maximum clarity and precision.
Question: Can the SeeDeep glasses be used in salt water
Answer: Yes, all components are made out of high quality materials. Our annodized aluminium offer a great resistance to corrosion
Question: Can I adjust the strap of SeeDeep glasses to fit my head?
Answer: Yes, our glasses come with an adjustable strap that can be easily customized to fit your head size and personal preferences. This ensures a secure and comfortable fit for every dive, allowing you to fully enjoy the underwater world with clear vision. Just put the strap tight enough to stay on your head (not to tight) to enjoy the best comfort.
Question: Can I return SeeDeep glasses if I am not satisfied with my purchase?
Answer: In the event that there is a problem with your glasses, please contact us via email with a description of the issue and include a few pictures. Our goal is to ensure that our customers have a comfortable and clear underwater experience with SeeDeep glasses. Please choose your strength / diopter carefully, glasses with the wrong strength / diopter cannot be returned. Always choose the same strength / diopter as your normal reading glasses.
Question: Is there a warranty for SeeDeep glasses?
Answer: Yes, we provide a warranty for our glasses. Please refer to our general terms and conditions for specific details on our warranty policy. Our goal is to ensure that our customers are satisfied with their purchase and that they can enjoy the underwater world with clear vision and peace of mind.
Question: How do I know if SeeDeep glasses will fit my diving mask?
Answer: Our glasses are specifically designed to fit a variety of mask types and models. We take pride in ensuring that our glasses are compatible with many different masks on the market. The SeeDeep glasses will fit on normal masks and even on frameless masks. If you have any concerns about compatibility, please feel free to contact us for assistance. We are happy to provide guidance and support to ensure that you have a comfortable and clear underwater experience with SeeDeep glasses.
Question: To which countries do you deliver SeeDeep glasses?
Answer: Once an order is placed, we typically ship the glasses within 4 days. This allows us time to ensure that the glasses are carefully crafted and inspected before being sent out for delivery. Please note that shipping times may vary depending on your location. If you have any questions or concerns about shipping times, please don't hesitate to contact us for more information.