FAQ
Frequently Asked Questions
In case you have some questions, please check the frequently asked questions below. If you don't find the answer to your question, you can always contact us.
Question: Can my diving mask get damaged from using SeeDeep glasses?
Answer: No, our glasses are designed with soft adhesive pads on the backside of the reading glasses. These pads will protect your diving mask from any potential damage / scratches.
Question: Does the prescription of SeeDeep glasses change underwater?
Answer: Yes, we recommend choosing a higher diopter for underwater use. Add at least +0.50 to your regular strength or even +1.00 if you are using camera's.
Question: Can the SeeDeep glasses be used in salt water
Answer: Yes, all components are made out of high quality materials. The frames are made of annodized aluminium and the lenses are made of Polycarbonate. Both materials offer a great resistance to corrosion
Question: Can I adjust the strap of SeeDeep glasses to fit my head?
Answer: Yes, our glasses come with an adjustable strap that can be easily customized to fit your head. Just put the strap tight enough to stay on your head (not to tight) to enjoy the best comfort.
Question: Can I return SeeDeep glasses if I am not satisfied with my purchase?
Answer: In the event that there is a problem with your glasses, please contact us via email with a description of the issue and include a few pictures. Our goal is to ensure that our customers have a comfortable and clear underwater experience with SeeDeep glasses. Please choose your strength / diopter carefully, glasses with the wrong strength / diopter cannot be returned. We recommend adding +0.50 to your regular strenhth for distances between 24 to 20 inch (35 and 50 cm) and even adding +1.00 if you are using camera's.
Question: Is there a warranty for SeeDeep glasses?
Answer: Yes, we provide a warranty for our glasses. Please refer to our general terms and conditions for specific details on our warranty policy. Our goal is to ensure that our customers are satisfied with their purchase.
Question: How do I know if SeeDeep glasses will fit my diving mask?
Answer: Our glasses are specifically designed to fit a variety of mask types and models. We take pride in ensuring that our glasses are compatible with many different masks on the market. The SeeDeep glasses will fit on normal masks and even on frameless masks. If you have any concerns about compatibility, please feel free to contact us for assistance. We are happy to provide guidance and support to all your questions.
Question: To which countries do you ship the SeeDeep glasses?
Answer: We ship to all countries in the World except; Afganistan, American Samoa, Bouvet Island, British Indian Ocean Territory (BIOT) and Cocos (Keeling) Islands.
Once an order is placed, we typically ship the glasses within one to two days. This allows us time to ensure that the glasses are carefully assembled and inspected before being sent out for delivery. Please note that shipping times may vary depending on your location. If you have any questions or concerns about shipping times, please don't hesitate to contact us for more information.